The Consumer Council is an independent public organisation that protects your rights and interests as a consumer. It can also help solve any problems you might experience while shopping in Hong Kong. Its Complaint Enquiry hotline is 2929-2222.

Reminder: Hong Kong is a great placeto shop, But like anywhere else, you should use common sense to make sure you get the best deal. Normally, Its is very difficult to return goods in Hong Kong. Unlike some Countries, Hong Kong has a law stipulating that only defective goods can be returned for exchange. So dont expect to exchange or return a product simply because you changed your mind after the purchase.

Consumer Council Advices Centres are located at the following locations:

• Consumer Council in Kowloon

• Consumer Council in Hong Kong Island

• Consumer Council in New Territories