Hotlines, Support, Health & Emergencies:

Consumer Assistance - When doing some shopping, always remember to keep your receipts and if you have any problems, contact the following organizations regarding:

• 14-day 100% Refund Guarantee - Travel Industry Council of Hong Kong (TIC) 2807 0707

• Shopping Consumer Rights - Consumer Council hotline: 2929 2222

• Piracy or Counterfeit Products - Costumer 24-hour hotline: 2815 7711

• Police, Fire, Ambulance - Emergency hotline: 999

• Police Hotline - 2527 7177

Support Services:

• HKTB Visitor Hotline: 2508 1234

• Consumer Council: 2929 2222

• Travel Industry Council of Hong Kong: 2807 0707

• Samaritans: 2896 0000

• Social Welfare Hotline: 2343 2255

• Community Advise Bureau: 2815 5444

Government and Other Useful Hotlines:

• Customs: 2815 7711

• Hong Kong Immigration Department: 2824 6111

• Hong Kong International Airport: 2181 8888

• Hong Kong Post: 2921 2222

• Department of Health: 2961 8989

• Hong Kong Observatory: 1878 200

• Tropical Cyclone Warning: 2835 1473

• Community Advise Bureau: 2815 5444

Telephone Inquiries:

• Directory Inquiries: 1081

• Weather Information & Temperature: 18501
• Collect Calls: 10010
• Overseas IDD & Cardphone Enquiries: 10013
  

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